1. Do I need a member account to order from ssegold.com?
No, you don't have to.
2. Why should I become a member?
Being a member, you can not only track your orders easily, but also gain points after each purchase and enjoy discounts, exchange goods in member shop, etc.
3. I have placed many orders from ssegold.com, why do I have no points?
There are two reasons: on the one hand, you may not login your member account when you purchase gold or service from us; on the other hand, your order may not be completed successfully. The successful order means you have received gold from us.
4. What is a Member card?
A Member card is a virtual card with virtual money in it so every time you make an order, the money in your card will offset a certain discount price of your purchase (special price products excluded). Remember you need to login on our site first. We release Member card on big events at our site now and then.
1. What's the time frame for order delivery?
It normally takes us 10-30 minutes to finish the transaction if we have enough gold in stock, and 12-24 hours is needed if we need to restock for you. Most of the time it depends on the manner of payment, gold amount of your order and delivery condition of servers in game.
2. How do I track the status of an order?
Once you submit your order, you will get an order number from email. You can use the order number to track it by our live support on our website. Our customer service representatives are ready to help our valued customers all over the world via live support 24/7. If you are a member, you can track it in your account.
3. I have placed an order with the wrong server or character name. What should I do?
4. Why do we need phone confirm or ID confirm of your purchase?
We will call you to confirm your order information to make sure it is correct and the delivery can be smooth. For large orders and frequent orders (we define frequent orders as over $150 purchase in a month), to ensure both our security (Your paypal account and credit card) and transaction is authorized at your free will, we will ask you for the copies of your ID/driver license and payment card and Paypal receipt so that we can match your name and last 4 digits (other info can be covered). We pledge all the information is only for order verification and will not ask again in the future. As we all known, there is certain risk with online trade. To ensure the security of your paypal account or credit card, we need to confirm the order information with our customers.
5. Why does the price of currency change all the time?
Our prices are adjusted according to available stock to remain competitive advantage in the market. In addition, the rise or fall of price relates to the supply and demands of each game and server.
6. Live Support is not responding. What's wrong?
The speed of the live Support connection also depends on the type of Internet connection used, the Internet Service Provider (ISP), and the time when you are accessing the website. If you are using a 56K modem dial-up, you tend to experience slower speed. Some ISPs also tend to be slower during peak period when the Internet traffic is congested. Please kindly try again or email us if you are having difficulties in messaging us.
1. Will my account be safe when I purchase a power leveling service?
We will not leak your account info and it's our professional staff who will do the power leveling sevice for you. They are well trained and will make sure during the process, your account will be all fine. But still as this is against game rules, there's still a tiny chance you'll get punished by the game developer, which both of us cannot avoid and should take the risk. Also we suggest that once the power leveling is completed, you should check and change your password for your own security.
2. Will you start doing the power leveling after I paid? How do I check my Power leveling schedule?
The power leveling will be started instantly after we confirmed the information with you. And we will send an mail to tell you your order number. You can contact with us anywhere, anytime at your convenience by our live support to check your order status with your order number.
Note: Due to some unexpected reasons, such as server downtime, network issues or wrong information provided, it may take a little longer for both of us to get everything forward. Under these conditions, we ask for your understandment and we'll do our best to finish the process asap.
3. While your company is leveling my character is that possible for me to play and when I am off your company can continue the leveling?
Sure. We can do the non-stop leveling 24 / 7 or customize your schedule in a part-time procedure. Just contact us by Live Support to let us know your desired schedule before we start.
One of the important issues we would like to remind you is that please do not login to your account while we are leveling your character.
You may notify us by Live Support to log out first before playing by yourself. Please only login at your specified time if you choose a part time service.
Our reminder again: please notify us first before you want to play yourself.
1. What payment methods does ssegold.com accept?
ssegold.com accepts the following methods of payment:
- Paypal, Adyen, Paysafe Card
- Credit Cards (Visa, MasterCard, American Express)
2. What is PayPal and how do I open an account in Paypal?
PayPal is one of the most widely accepted electronic payment services used today to transfer money reliably, instantly and safely between accounts worldwide.
After signing up for an account at www.paypal.com and proceeding through their easy verification processes, you may send money to your Paypal account from your bank account and begin to make purchases online from websites such as eBay, amazon.com and of course our website www.ssegold.com.
To open an account in Paypal, simply visit www.paypal.com. From there you can click on the 'sign up' button and follow the registration process. Paypal has a user friendly system to help new users create their accounts.
3. What is a pending e-check, and why I need to wait for it clear?
A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies that funds are present within the senders account. Once the check has cleared, the money is transferred to ssegold’s account and then delivery can take place immediately thereafter.
4. How do I avoid sending an e-check?
An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 days delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.
5. How do I verify my Paypal account?
The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.
6. How do I pay with my credit card without using Paypal?
We do offer the option to pay using a credit card besides Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services.
7. What is a transaction ID? Where do I find it?
A transaction ID is a term used to describe Paypal payments. Every time money is sent or received through Paypal, the transaction is assigned its own individual transaction ID. Transaction IDs are typically 16 digits long and contain both numbers and letters. If you have a Paypal account, you may log in and review the transaction ID under recent transactions. If you used a credit card, a confirmation email will be sent to the e-mail address you provided while making the purchase.
8. What is the fastest method of payment?
By far, the fastest method to receive your order is by using a verified Paypal account. If the money is located in the Paypal account and your account is verified, the transaction will occur instantly and the order will be processed as soon as we receive it.